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Changed your mind? Halton Stairlifts Return Policy.

The Halton Stairlifts 14 Day Right to Cancel | Consumer Credit Notice

Consumers are entitled to a stairlift cooling off period of 14 days. During this time, you have the right to cancel your order or purchase and obtain a full refund.

This Consumer Credit notice relates to distance buying (in this case via our website and also if you choose to phone an order through).

Stairlift Cooling off period | Providing Notice of Cancellation

You must provide notice of cancellation in writing in one of the following ways:


Posted to or left at the following address:

Halton Stairlifts 
Unit 16 Sprint Way,
Speke Business Park,
Liverpool, Merseyside L24 9AB

By Email

Emailed to haltonstairliftsltd@gmail.com


You must ensure this is done no later than 14 calendar days after receipt of goods.

The stairlift cooling off period does not include the following:

  • SPECIAL ORDER GOODS | Goods made to order and personalised specification.
  • MADE TO MEASURE STAIRLIFTS | Stairlifts (curved and straight) and other lifts or hoists that we have cut and made to measure.
  • Fitted Stairlifts | Stairlifts that have been cut, drilled and fully installed.

When there’s no cooling-off period

With some types of distance sale, you don’t get the right to a cooling-off period.

This includes when:

  • you buy certain types of goods like custom-made goods or perishable items
  • you buy from a private individual and not a business
  • you’re a business customer
  • you buy items by bidding at a public auction; an online auction is not a public auction because you cannot attend it. You should therefore get the right to cancel your purchase, when you buy from an online auction.
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We provide a first class service to customers in England, Wales and Scotland. Call us on 0800 644 7766

0800 644 7766

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