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Changed your mind about a stairlift? Use our stairlift cooling off period 


The Halton Stairlifts 14 Day Right to Cancel | Consumer Credit Notice

Consumers are entitled to a stairlift cooling off period of 14 days. During this time, you have the right to cancel your order or purchase and obtain a full refund.

This Consumer Credit notice relates to distance buying (in this case via our website and also if you choose to phone an order through).




You must provide notice of cancellation in writing in one of the following ways:




Posted to or left at the following address:

Halton Stairlifts 
Unit 16 Sprint Way,
Speke Business Park,
Liverpool, Merseyside L24 9AB




Emailed to haltonstairliftsltd@gmail.com

You must ensure this is done no later than 14 calendar days after receipt of goods.

The stairlift cooling off period does not include the following:


  • SPECIAL ORDER GOODS | Goods made to order and personalised specification.
  • MADE TO MEASURE STAIRLIFTS | Stairlifts (curved and straight) and other lifts or hoists that we have cut and made to measure.

When there’s no cooling-off period


With some types of distance sale, you don’t get the right to a cooling-off period.

This includes when:

  • you buy certain types of goods like custom-made goods or perishable items
  • you buy from a private individual and not a business
  • you’re a business customer
  • you buy items by bidding at a public auction; an online auction is not a public auction because you cannot attend it. You should therefore get the right to cancel your purchase, when you buy from an online auction.
Stairlift Cooling Off Period | The Halton Stairlifts 14 Day Right to Cancel | Form download

Outstanding Customer Service

We pride ourselves on offering a personal, friendly, and reliable service, always aiming to give the best possible value at every stage of your purchase.

From your first phone call to the final installation demonstration, you can be sure you’ll receive a high standard of customer service with a quick turnaround, often within only a few days.

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0800 644 7766

"Exceeded all expectations"

Highly recommend Halton. No fuss survey and quote unlike one potential lift provider. The survey and quote took 30 mins. Fitting efficient and quick. My mother although apprehensive at first loves it...

"Highly Satisfied"

After extensive research I decided to go with Halton stair lifts. They were patient and dealt with all my questions professionally. They were not at all pushy (unlike Companions, Stannah or Acorn)...

"An excellent Service from start..."

From the first call we made enquiring about the service when we spoke to Jonathan, to the actual surveyor visit by Paul Cawston, and the installation by Michael we received excellent service...

"So fortunate we chose Halton..."

A comprehensive presentation, of the benefits of several stairlifts available. Supplied & fitted by a family firm with an excellent warranty with 24/7 service if needed. Delivered & fitted within days...

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0800 644 7766

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