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Frequently Asked Questions

Why Us?

Halton Stairlifts has been delivering a first rate service since 2006. Our own highly trained engineers have many years’ experience of installing and repairing stairlifts in a wide variety of homes and businesses.

Our highly trained engineers are not on commission so there is no pressure selling. We guarantee we will give you the best advice on the type of product suitable for your home and budget, and if your home is not suitable for a stairlift we will advise you accordingly.

Your complete satisfaction is our top priority.

What Makes Us Different?

  • New & Used Stairlifts
  • Next Day Installation On Straight Stairlifts
  • UK Based Call Centre Staff
  • Over 16 Years Experience
  • Nationwide Team Of Callout Engineers
  • 24 Hours 7 Days A Week Customer Service

All reconditioned stairlifts are restored to ‘good-as-new’ in our workshop in Widnes. Our new stairlifts come with a two year warranty and reconditioned stairlifts with a one year warranty. We promise to respect your home and clear up any mess after installation. For peace of mind, we also offer a 24 hour emergency call out service.

Put your trust in us

Halton Stairlifts is a member of the British Health Care Trades Association, Trading Standard Institute approved and all our engineers our highly trained and experienced, when you choose Halton Stairlifts you are in safe hands.


Which Stairlift?

Halton Stairlifts offers a wide range of new and reconditioned stairlifts. Stairlift rails are fitted to your stairs, not your walls, so there is little disruption to your décor. There are several styles of seats and two basic track types – straight or curved.

Straight rails are suitable for simple ‘straight’ flights of stairs. Curved rails will be needed where there is a bend in the staircase or a half landing or turn. Our engineers will be able to advise you of the most suitable design for your home after the free initial survey visit.

We are able to source a wide range of makes and models, including well-known brands such as Stannah and Acorn. All our stairlifts are manufactured in the UK to approved British Standards.


Easy Installation Process

Your complete satisfaction is our top priority

Step One: Free initial survey, no obligation
One of our highly trained engineers will visit you in your own home to discuss your requirements and carry out a thorough, detailed assessment of your stairs, using the latest digital survey equipment for curved staircases. They will then discuss available options, such as choice of seat, rail design and special safety features.

Once you have decided on your required make and model, we will give you a free, fixed written quotation. There will be no hidden costs and all our warranty packages are included in the price.

Step Two Installation
Once you have decided you are happy with the quotation and wish to proceed, we will source all the appropriate equipment, either new or reconditioned, according to your order. All our rails are custom-made to fit the exact dimensions of your staircase. We will call you to discuss a convenient fitting day and then send along our highly trained engineers to install your new stairlift. Stairlift rails are fitted to the stairs and not the wall, ensuring a minimum of fuss and inconvenience. The installation process is completed with a rigorous safety check and a short training session in the operation of your new stairlift. The whole process from start to finish should only take a few hours. We do a thorough clean of any mess and won’t leave until you are absolutely happy with the controls.


We offer a 24 hour emergency call out service, so you never need to worry about break downs or problems. Call 0800 644 7766

Useful Information

A stairlift is a major purchase and choosing the right make and model for you and your home is vitally important. Below you will find some useful tips to help you make the right decision.

  • If you know anyone with a stairlift, ask about their experience, what they like and whether they would change anything.
  • The British Healthcare Trades Association (BHTA) has produced an independent guide to buying a stairlift called Get Wise to Buying a Stairlift . Call them on 0207 702 2141 for your free printed copy or visit the BHTA website to download.
  • The initial quotation from Halton Stairlifts is absolutely free and there is no obligation to buy.
  • If we have an appropriate model in stock, installation can be completed within a few days. If your chosen model has to be ordered, it may take slightly longer but rest assured we will install your stairlift as quickly as possible.
  • Installation is quick and easy and can be completed within a few hours. All our highly trained engineers are courteous and respectful. We will ensure all mess is removed and your home is left clean and tidy.
  • All our stairlifts are attached to the tread of the stairs, not the wall, so your décor will not be damaged.
  • If you have a narrow or awkward staircase, we carry a range of slimline models and features to accommodate most layouts. If we think it is impossible to install a stairlift in your home, we will tell you. There is absolutely no pressure selling.
Grants & VAT

Are you eligible for a grant?

You may be eligible for a Disabled Facilities Grant. Your local council will be able to advise you. If you are, the council will help towards the cost of installing your stairlift and adapting your home. A grant is usually awarded when the council considers that necessary changes to your home will improve your living environment and make life easier.

Contact your local council or visit the Direct.Gov website to find out more information about eligibility and the types of adaptations available to you.

VAT reduction?

0% VAT. Chronically ill or disabled people may apply for total exemption on the VAT costs of installing a stairlift for domestic or personal use. This is defined as:

  • A physical or mental impairment which has long term, adverse effects on everyday tasks.
  • A medically certified chronic illness eg. diabetes.
  • A terminally ill person.

5% VAT relief A 5% VAT rate on stairlift installation is available to people over 60 years who are not eligible for the 0% VAT rate.

For more information check HM Revenue &Customs website, notice 701/7 VAT, Relief for Disabled People. Or call the National Advice Service on 0845 010 9000.

For more information on VAT click here

What Makes Us Different?

  • New & Used Stairlifts
  • Next Day Installation On Straight Stairlifts
  • UK Based Call Centre Staff
  • Over 16 Years Experience
  • Nationwide Team Of Callout Engineers
  • 24 Hours 7 Days A Week Customer Service


We pride ourselves on offering a personal, friendly, and reliable service, always aiming to give the best possible value at every stage of your purchase.

From your first phone call to the final installation demonstration, you can be sure you’ll receive a high standard of customer service with a quick turnaround, often within only a few days.


0800 644 7766

"Exceeded all expectations"

Highly recommend Halton. No fuss survey and quote unlike one potential lift provider. The survey and quote took 30 mins. Fitting efficient and quick. My mother although apprehensive at first loves it...

"Highly Satisfied"

After extensive research I decided to go with Halton stair lifts. They were patient and dealt with all my questions professionally. They were not at all pushy (unlike Companions, Stannah or Acorn)...

"An excellent Service from start..."

From the first call we made enquiring about the service when we spoke to Jonathan, to the actual surveyor visit by Paul Cawston, and the installation by Michael we received excellent service...

"So fortunate we chose Halton..."

A comprehensive presentation, of the benefits of several stairlifts available. Supplied & fitted by a family firm with an excellent warranty with 24/7 service if needed. Delivered & fitted within days...

0800 644 7766
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