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Halton Stairlifts Complaints Procedure

Nobody’s Perfect 

At Halton Stairlifts we always try to make sure our customers are 100% happy. But, there may be times when things don’t go according to plan. If you’re not entirely happy with the service you’ve recently received, please let us know. Through the Halton Stairlifts complaints procedure, we’ll do all we can to resolve any complaint or situation quickly and to your satisfaction. 

If you have a complaint about any part of our service, we want to hear from you so we can improve what we do. Informing us when you are unhappy with your service gives us the opportunity to put matters right for you.

Our customer relations team will investigate and try and resolve any complaint as fast as possible. If the complaint is of a complex matter we will request further time so we can gather all the information and facts, we will keep you updated and informed of the progress of your complaint.

Any matters that cannot be resolved within 30 days will be escalated to a Halton Stairlifts Director.

 

Ways to Make a Complaint

Our customer service team are available to hear your feedback or concerns from Monday to Friday 8.30am to 5.00pm

Freephone – 0800 644 7766
Email – office@haltonstairlifts.co.uk

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Halton Stairlifts
Unit 16 Sprint Way,
Speke Business Park,
Liverpool,
Merseyside,
L249AB.

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Outstanding Customer Service

We pride ourselves on offering a personal, friendly, and reliable service, always aiming to give the best possible value at every stage of your purchase.

From your first phone call to the final installation demonstration, you can be sure you’ll receive a high standard of customer service with a quick turnaround, often within only a few days.

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0800 644 7766

"Exceeded all expectations"

Highly recommend Halton. No fuss survey and quote unlike one potential lift provider. The survey and quote took 30 mins. Fitting efficient and quick. My mother although apprehensive at first loves it...

"Highly Satisfied"

After extensive research I decided to go with Halton stair lifts. They were patient and dealt with all my questions professionally. They were not at all pushy (unlike Companions, Stannah or Acorn)...

"An excellent Service from start..."

From the first call we made enquiring about the service when we spoke to Jonathan, to the actual surveyor visit by Paul Cawston, and the installation by Michael we received excellent service...

"So fortunate we chose Halton..."

A comprehensive presentation, of the benefits of several stairlifts available. Supplied & fitted by a family firm with an excellent warranty with 24/7 service if needed. Delivered & fitted within days...

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0800 644 7766

  • Telephone Fixed Quotes
  • Next Day Fitting Available
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