Halton Stairlifts Terms & Conditions

Outlined below are the Halton Stairlifts Terms & Conditions for sale. 

Halton Stairlifts Terms and Conditions

These terms and conditions (the “Terms”) govern the sale of stairlifts and related services by Halton Stairlifts Ltd (“Seller,” “we,” “us,” or “our”) to you, the customer (“Buyer,” “you,” or “your”). By placing an order with us, you agree to be bound by these Terms.

1. GENERAL

1.1 all estimates are made and all orders are accepted by the Company subject to the following conditions.
1.2 Estimates shall be available for acceptance for a maximum period of 30 days from the date of estimate and may be withdrawn by the Company within such a period at any time by written or oral notice.

2. DELIVERY

2.1 Order Confirmation: An order is deemed accepted only when the Seller issues a written order confirmation and a deposit is paid. We reserve the right to refuse any order at our sole discretion.
2.2 Accuracy of Information: Should you be required to provide additional information such as measurements not available at the time of survey, you are responsible for ensuring the accuracy of all information provided to us, including measurements, property details, and any specific requirements for the stairlift installation.
2.3 The Company will endeavour to deliver the goods as arranged with the Customer and delivery dates are given as accurately as possible but cannot be guaranteed. The Customer shall not be entitled to cancel the order or to claim damages if the Company is not able to deliver on the delivery date arranged.
2.4 Alterations to the order by the Customer may result in delay in delivery.
2.5 The Company will endeavour to comply with reasonable requests by the Customer tor postponement of delivery but shall be under no obligation to do so and may charge the Customer with reasonable charges for storage.
2.6 The Customer must ensure the provision of the Company of adequate access to the point at which delivery is to take place and other facilities and services necessary to enable the Company to deliver in accordance with the Customer’s requirements.
2.7 The Customer will be required to sign a checklist on completion of the goods being supplied or installed.
2.8 Halton Stairlifts reserves the right to allow 21 working days from tech survey to installation on all bespoke and tailor-made products.
2.9 All fitted stairlifts are drilled, cut & tailor made for each individual staircase.
2.10 You will not be reimbursed or recompensated for any alterations that may have been made to the staircase or the surrounding area nor for any marks or holes in the carpet/floor caused by the installation and subsequent removal of the stairlift.
2.11 Late Payment: We reserve the right to charge interest on overdue payments at a rate of 4% per annum above the Bank of England base rate, compounded daily and reserve the right to remove the product should payment not be received on the day of installation or agreed time period.

3. RETURN OF THE GOODS

3.1 Halton Stairlifts offer a 14-day stairlift cooling off period please visit – www.haltonstairliftsltd.co.uk/right-to-cancel – or call 0151 422 0922 to request a paper version. (Custom made goods or made to measure items are exempt from this cooling-off period)
a. Made to measure or custom-made products will not be exchanged or refunded.
b. All refunds will be subject to a fitting, removal & restocking fee if applicable.
c. Stairlifts or goods that have been cut or made to measure, require full payment on cancellation minus any installation or fitting costs.
d. Halton Stairlifts will not buy back any product supplied or installed within the first six months.
3.2 The Customer shall not be entitled to return the goods supplied for any reason other than under the warranty / service contract conditions or in accordance with the Customer’s statutory rights.
3.3 All deposits on custom made products or fitted stairlifts will be subject to expenses and cancellation charges.
3.4 The 14-day cooling off period is not applicable in respect of matters outside of our control including bereavement where the usual removal policy applies.

4. TITLE

4.1 Ownership of the goods supplied shall only pass to the Customer when the Customer has paid to the Company all sums due and payable under the order and until that time the Company may recover the goods at any time.
4.2 All fitted stairlifts & products are subject to payment on completion.
4.3 If you do not pay on time, we can charge interest (at the Bank of England base rate at the time plus 4%) on the amount you owe (including VAT) from the date the payment was due until we receive it.

5. PRICES AND VAT

5.1 if any alteration to the design or specification of the goods ordered is requested by the Customer and agreed by the Company an appropriate alteration in the price for the goods may be made by the Company.
5.2 Goods supplied for individual disabled persons at present are not subject to VAT, but VAT may be charged in the event of a change in the law. The Company will require a signed declaration of disability.
5.3 Finance figures quoted on Halton Stairlifts websites are guidelines only – 10% deposit, 19.9% APR over 60 months (subject to change)

6. DIMENSIONS AND TECHNICAL DATA

6.1 the Company reserves the right to alter or change the specification of the goods supplied within reasonable limits without notice to the Customer.
6.2 All figures, speeds, measurements, capacities and other technical information and data contained in the Company’s advertising sales and technical literature are based on trials under test conditions and are provided for general guidance only.
6.3 The Company may warrant the exact specifications of goods supplied if so, requested by the Customer, but to be valid such warranty must be agreed by the Company in advance of the order and recorded on the acknowledgement of order form.

7. WARRANTY


7.1 This warranty does not affect the statutory rights of the Customer. But if the Customer wishes to have the benefit of the Company’s warranty conditions, the Customer must comply with the provisions set out below.
7.2 In the event of a defect in the goods supplied becoming apparent within twelve months of the delivery date the Company either itself or by an authorised dealer/repair agent will affect any necessary repair or replacement of parts free of charge on condition that the Customer complies with the following provisions of this warranty.
a. Breakdowns and callouts are prioritised, and we will endeavour to attend whenever possible within 24 hours.
7.3 Any part repaired or replaced during the twelve-month warranty period is warranted for the duration of that period.
a. Service Contracts are subject to the 14 days cooling-off period. After that period, they will not be exchanged or refunded.
7.4 The arrangements for repairs and service and the designated repairer will be notified to the Customer by the Company and will be confirmed at any time on request.
7.5 ON A DEFECT OCCURRING DURING THE WARRANTY / SERVICE CONTRACT PERIOD THE CUSTOMER MUST NOTIFY THE DESIGNATED REPAIRER IMMEDIATELY GIVING FULL INFORMATION AS TO THE PROBLEM AND NO USE MUST BE MADE OF THE GOODS AND NO ALTERATION OR UNAUTHORISED REPAIRS MADE TO THE GOODS PRIOR TO INSPECTION BY THE DESIGNATED REPAIRER.
7.6 If the Customer is operating the goods away from the locality of the designated repairer the Customer must contact the Company to obtain the name and address of another repairer authorised by the Company.
7.7 Items of a consumable nature will not normally be covered during the 12-month warranty period unless such items have suffered undue wear as a direct result of an original manufacturing defect. These items include amongst other lubricants. motor brushes, upholstery.
Batteries will be covered by the warranty / service contract only where they have been charged and maintained fully in accordance with the manufacturer’s recommendations.
7.8 Under normal circumstances. no responsibility will be accepted where the goods have required repair or replacement as a direct result of
a. The goods or part not having been maintained in accordance with the manufacturer’s recommendations, where such exist and using only the specified original equipment parts.
b. The goods or part having been damaged by neglect, accident or improper use by you or other persons.
c. The goods or part having been altered from the manufacturer’s specifications, or repairs having been attempted prior to the designated repairer being notified.
d. Fair wear and tear.
e. Damage caused by power surges, lightning, or other external events.
7.9 At the end of each warranty / service contract period, any customer is entitled to refuse the offer of a service contract and free to explore other companies for cover.
7.10 The Company reserves its right at its absolute discretion to refuse or reject the offer of a service contract.
7.11 Once a warranty / service contract has lapsed, Halton Stairlifts Ltd is under no obligation to bring a stairlift back into a service contract agreement and any repairs will be charged at a pre-determined rate.

8. Your Obligations

8.1 Proper Use: You agree to use the stairlift strictly in accordance with the user manual and manufacturer’s instructions and any guidelines provided by us.
8.2 Maintenance: You are responsible for regular cleaning and basic maintenance of the stairlift as recommended by the user manual and manufacturer.
8.3 Reporting Faults: You must promptly report any faults or malfunctions to us.
8.4 Safety: You must ensure the stairlift is not tampered with or misused and that all users are aware of and adhere to the safety instructions.

9. FORCE MAJEURE

9.1 Neither party shall be under any liability for any delay, loss or damage caused wholly or part by act of God. governmental restriction condition or control or by reason of any act done or not done pursuant to a trade dispute whether such dispute involves its employees or not by reason of any other act, matter or thing beyond its reasonable control, including failure by the other party to carry out the provisions of these Conditions.
9.2 You will not be reimbursed or recompensed for any alterations that may have been made to the staircase and surrounding area nor any marks or holes in the carpet/floor caused by the installation and subsequent removal of the stairlift.

10. SAME DAY FITTING


10.1 All orders must be placed before 12am Monday to Friday, weekends are excluded.
Same day fitting only applies to straight stairlifts with no power options on selected products.

11. NEXT DAY FITTING


11.1 All orders must be placed before 2pm Monday to Thursday, weekends are excluded.
Next day fitting only applies on selected straight and curved stairlifts.
The Company reserves its right at its absolute discretion to refuse an order placed by any Buyer.

12. Limitation of Liability:

12.1 Direct Loss: Our total liability to you for any breach of these Terms, negligence, or otherwise, shall be limited to the price paid by you for the stairlift and services.
12.2 Indirect/Consequential Loss: We shall not be liable for any indirect, consequential, or special loss or damage, including but not limited to loss of profit, loss of business, or loss of goodwill.
12.3 Statutory Rights: Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited by law.

13. Data Protection:

13.1 We will collect and process your personal data in accordance with our Privacy Policy, which is available on our website or upon request. We will only use your data for the purposes of fulfilling your order, providing services, and for legitimate business.

14. Governing Law and Jurisdiction:

14.1 These Terms shall be governed by and construed in accordance with the laws of England and Wales.
14.2 Any dispute arising out of or in connection with these Terms shall be subject to the exclusive authority of the courts of England and Wales.

15. Entire Agreement

15.1 These Terms, together with the order confirmation and any other documents expressly incorporated by reference, constitute the entire agreement between you and us concerning the sale of the stairlift and supersede all prior agreements, understandings, and representations, whether oral or written.

16. Severability:

16.1 If any provision of these Terms is found to be invalid or unenforceable by a court of competent authority, the remaining provisions shall remain in full force and effect.

17. Amendments:

17.1 We reserve the right to amend these Terms at any time. Any changes will be posted on our website and will apply to all new orders placed after the date of the amendment.

18. Zero Tolerance Policy

18.1 Our Staff have the right to be treated with dignity and respect at all times. They should be able to do their jobs without being verbally or physically abused.
a. Should you be found guilty of this, we may request all communication to be carried out via email
b. we reserve the right to refuse to service your product and cancel any existing warranties or service contracts.