Halton Stairlifts Terms & Conditions
Outlined below are the Halton Stairlifts Terms & Conditions for sale.
Halton Stairlifts Terms and Conditions
These terms and conditions (the “Terms”) govern the sale of stairlifts and related services by Halton Stairlifts Ltd (“Seller,” “we,” “us,” or “our”) to you, the customer (“Buyer,” “you,” or “your”). By placing an order with us, you agree to be bound by these Terms.
1. GENERAL
1.1 all estimates are made and all orders are accepted by the Company subject to the following conditions.
1.2 Estimates shall be available for acceptance for a maximum period of 30 days from the date of estimate and may be withdrawn by the Company within such a period at any time by written or oral notice.
2. DELIVERY
2.1 Order Confirmation: An order is deemed accepted only when the Seller issues a written order confirmation and a deposit is paid. We reserve the right to refuse any order at our sole discretion.
2.2 Accuracy of Information: Should you be required to provide additional information such as measurements not available at the time of survey, you are responsible for ensuring the accuracy of all information provided to us, including measurements, property details, and any specific requirements for the stairlift installation.
2.3 The Company will endeavour to deliver the goods as arranged with the Customer and delivery dates are given as accurately as possible but cannot be guaranteed. The Customer shall not be entitled to cancel the order or to claim damages if the Company is not able to deliver on the delivery date arranged.
2.4 Alterations to the order by the Customer may result in delay in delivery.
2.5 The Company will endeavour to comply with reasonable requests by the Customer tor postponement of delivery but shall be under no obligation to do so and may charge the Customer with reasonable charges for storage.
2.6 The Customer must ensure the provision of the Company of adequate access to the point at which delivery is to take place and other facilities and services necessary to enable the Company to deliver in accordance with the Customer’s requirements.
2.7 The Customer will be required to sign a checklist on completion of the goods being supplied or installed.
2.8 Halton Stairlifts reserves the right to allow 21 working days from tech survey to installation on all bespoke and tailor-made products.
2.9 All fitted stairlifts are drilled, cut & tailor made for each individual staircase.
2.10 You will not be reimbursed or recompensated for any alterations that may have been made to the staircase or the surrounding area nor for any marks or holes in the carpet/floor caused by the installation and subsequent removal of the stairlift.
2.11 Late Payment: We reserve the right to charge interest on overdue payments at a rate of 4% per annum above the Bank of England base rate, compounded daily and reserve the right to remove the product should payment not be received on the day of installation or agreed time period.
3. RETURN OF THE GOODS
3.1 Halton Stairlifts offer a 14-day stairlift cooling off period please visit – www.haltonstairliftsltd.co.uk/right-to-cancel – or call 0151 422 0922 to request a paper version. (Custom made goods or made to measure items are exempt from this cooling-off period)
a. Made to measure or custom-made products will not be exchanged or refunded.
b. All refunds will be subject to a fitting, removal & restocking fee if applicable.
c. Stairlifts or goods that have been cut or made to measure, require full payment on cancellation minus any installation or fitting costs.
d. Halton Stairlifts will not buy back any product supplied or installed within the first six months.
3.2 The Customer shall not be entitled to return the goods supplied for any reason other than under the warranty / service contract conditions or in accordance with the Customer’s statutory rights.
3.3 All deposits on custom made products or fitted stairlifts will be subject to expenses and cancellation charges.
3.4 The 14-day cooling off period is not applicable in respect of matters outside of our control including bereavement where the usual removal policy applies.
4. TITLE
4.1 Ownership of the goods supplied shall only pass to the Customer when the Customer has paid to the Company all sums due and payable under the order and until that time the Company may recover the goods at any time.
4.2 All fitted stairlifts & products are subject to payment on completion.
4.3 If you do not pay on time, we can charge interest (at the Bank of England base rate at the time plus 4%) on the amount you owe (including VAT) from the date the payment was due until we receive it.
5. PRICES AND VAT
5.1 if any alteration to the design or specification of the goods ordered is requested by the Customer and agreed by the Company an appropriate alteration in the price for the goods may be made by the Company.
5.2 Goods supplied for individual disabled persons at present are not subject to VAT, but VAT may be charged in the event of a change in the law. The Company will require a signed declaration of disability.
5.3 Finance figures quoted on Halton Stairlifts websites are guidelines only – 10% deposit, 19.9% APR over 60 months (subject to change)
6. DIMENSIONS AND TECHNICAL DATA
6.1 the Company reserves the right to alter or change the specification of the goods supplied within reasonable limits without notice to the Customer.
6.2 All figures, speeds, measurements, capacities and other technical information and data contained in the Company’s advertising sales and technical literature are based on trials under test conditions and are provided for general guidance only.
6.3 The Company may warrant the exact specifications of goods supplied if so, requested by the Customer, but to be valid such warranty must be agreed by the Company in advance of the order and recorded on the acknowledgement of order form.
7. WARRANTY
7.1 This warranty does not affect the statutory rights of the Customer. But if the Customer wishes to have the benefit of the Company’s warranty conditions, the Customer must comply with the provisions set out below.
7.2 In the event of a defect in the goods supplied becoming apparent within twelve months of the delivery date the Company either itself or by an authorised dealer/repair agent will affect any necessary repair or replacement of parts free of charge on condition that the Customer complies with the following provisions of this warranty.
a. Breakdowns and callouts are prioritised, and we will endeavour to attend whenever possible within 24 hours.
7.3 Any part repaired or replaced during the twelve-month warranty period is warranted for the duration of that period.
a. Service Contracts are subject to the 14 days cooling-off period. After that period, they will not be exchanged or refunded.
7.4 The arrangements for repairs and service and the designated repairer will be notified to the Customer by the Company and will be confirmed at any time on request.
7.5 ON A DEFECT OCCURRING DURING THE WARRANTY / SERVICE CONTRACT PERIOD THE CUSTOMER MUST NOTIFY THE DESIGNATED REPAIRER IMMEDIATELY GIVING FULL INFORMATION AS TO THE PROBLEM AND NO USE MUST BE MADE OF THE GOODS AND NO ALTERATION OR UNAUTHORISED REPAIRS MADE TO THE GOODS PRIOR TO INSPECTION BY THE DESIGNATED REPAIRER.
7.6 If the Customer is operating the goods away from the locality of the designated repairer the Customer must contact the Company to obtain the name and address of another repairer authorised by the Company.
7.7 Items of a consumable nature will not normally be covered during the 12-month warranty period unless such items have suffered undue wear as a direct result of an original manufacturing defect. These items include amongst other lubricants. motor brushes, upholstery.
Batteries will be covered by the warranty / service contract only where they have been charged and maintained fully in accordance with the manufacturer’s recommendations.
7.8 Under normal circumstances. no responsibility will be accepted where the goods have required repair or replacement as a direct result of
a. The goods or part not having been maintained in accordance with the manufacturer’s recommendations, where such exist and using only the specified original equipment parts.
b. The goods or part having been damaged by neglect, accident or improper use by you or other persons.
c. The goods or part having been altered from the manufacturer’s specifications, or repairs having been attempted prior to the designated repairer being notified.
d. Fair wear and tear.
e. Damage caused by power surges, lightning, or other external events.
7.9 At the end of each warranty / service contract period, any customer is entitled to refuse the offer of a service contract and free to explore other companies for cover.
7.10 The Company reserves its right at its absolute discretion to refuse or reject the offer of a service contract.
7.11 Once a warranty / service contract has lapsed, Halton Stairlifts Ltd is under no obligation to bring a stairlift back into a service contract agreement and any repairs will be charged at a pre-determined rate.
8. Your Obligations
8.1 Proper Use: You agree to use the stairlift strictly in accordance with the user manual and manufacturer’s instructions and any guidelines provided by us.
8.2 Maintenance: You are responsible for regular cleaning and basic maintenance of the stairlift as recommended by the user manual and manufacturer.
8.3 Reporting Faults: You must promptly report any faults or malfunctions to us.
8.4 Safety: You must ensure the stairlift is not tampered with or misused and that all users are aware of and adhere to the safety instructions.
9. FORCE MAJEURE
9.1 Neither party shall be under any liability for any delay, loss or damage caused wholly or part by act of God. governmental restriction condition or control or by reason of any act done or not done pursuant to a trade dispute whether such dispute involves its employees or not by reason of any other act, matter or thing beyond its reasonable control, including failure by the other party to carry out the provisions of these Conditions.
9.2 You will not be reimbursed or recompensed for any alterations that may have been made to the staircase and surrounding area nor any marks or holes in the carpet/floor caused by the installation and subsequent removal of the stairlift.
10. SAME DAY FITTING
10.1 All orders must be placed before 12am Monday to Friday, weekends are excluded. Same day fitting only applies to straight stairlifts with no power options on selected products.
11. NEXT DAY FITTING
11.1 All orders must be placed before 2pm Monday to Thursday, weekends are excluded. Next day fitting only applies on selected straight and curved stairlifts. The Company reserves its right at its absolute discretion to refuse an order placed by any Buyer.
12. Limitation of Liability:
12.1 Direct Loss: Our total liability to you for any breach of these Terms, negligence, or otherwise, shall be limited to the price paid by you for the stairlift and services.
12.2 Indirect/Consequential Loss: We shall not be liable for any indirect, consequential, or special loss or damage, including but not limited to loss of profit, loss of business, or loss of goodwill.
12.3 Statutory Rights: Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited by law.
13. Data Protection:
13.1 We will collect and process your personal data in accordance with our Privacy Policy, which is available on our website or upon request. We will only use your data for the purposes of fulfilling your order, providing services, and for legitimate business.
14. Governing Law and Jurisdiction:
14.1 These Terms shall be governed by and construed in accordance with the laws of England and Wales.
14.2 Any dispute arising out of or in connection with these Terms shall be subject to the exclusive authority of the courts of England and Wales.
15. Entire Agreement
15.1 These Terms, together with the order confirmation and any other documents expressly incorporated by reference, constitute the entire agreement between you and us concerning the sale of the stairlift and supersede all prior agreements, understandings, and representations, whether oral or written.
16. Severability:
16.1 If any provision of these Terms is found to be invalid or unenforceable by a court of competent authority, the remaining provisions shall remain in full force and effect.
17. Amendments:
17.1 We reserve the right to amend these Terms at any time. Any changes will be posted on our website and will apply to all new orders placed after the date of the amendment.
18. Zero Tolerance Policy
18.1 Our Staff have the right to be treated with dignity and respect at all times. They should be able to do their jobs without being verbally or physically abused.
a. Should you be found guilty of this, we may request all communication to be carried out via email
b. we reserve the right to refuse to service your product and cancel any existing warranties or service contracts.
Halton Stairlifts Rental Terms and Conditions
(Applies to Rental Agreements Only)
1. Definitions
1.1. “Stairlift” refers to the stairlift unit, including all its components, accessories, and parts, specified in the Rental Order Form.
1.2. “Rental Period” refers to the agreed duration for which the Stairlift is rented by the Customer from the Company, there is no minimum or maximum rental period
1.3. “Rental Order Form” refers to the document, whether physical or digital, detailing the specific Stairlift model, rental fees, installation address, and any other specific terms agreed upon.
1.4. “Rental Fees” refers to the charges payable by the Customer to the Company for the rental of the Stairlift, as set out in the Order Form.
1.5. “Installation Address” refers to the property where the Stairlift will be installed, as specified in the Order Form.
2. Rental Agreement
2.1. The Company agrees to rent the Stairlift to the Customer, and the Customer agrees to rent the Stairlift from the Company, in accordance with the terms and conditions set forth in this Agreement and the Order Form.
2.2. This Agreement shall commence on the Effective Date and shall continue until Halton Stairlifts is notified by the customer, unless terminated earlier in accordance with the provisions herein.
3. Rental Period
3.1. Rental Period, the Agreement shall be on a rolling [monthly] basis until terminated by either Party in accordance with Clause 8.
3.2. The Customer must notify the Company in Verbally or in writing at least and allow Halton Stairlifts up to 30 days to collect and remove the lift on a date agreed by both parties.
4. Rental Fees and Payment Terms
4.1. The Customer shall pay the Company the Rental Fees as specified in the Order Form.
4.2. Initial Payment: An initial payment, including the first month’s rental fee, installation fee, removal fee and is non-refundable
4.3. A 50% deposit is due prior to installation to secure the order, and final balance is due upon installation of the Stairlift.
4.4. Recurring Payments: Subsequent Rental Fees shall be paid on the anniversary of the installation day of each month, starting from the month following installation.
4.5 No refunds will be given for part months
4.6 Payment Method: Payments shall be made by Go Cardless Payment System and is to be set up prior to our engineer completing the installation. An e-mail link shall be sent upon receipt of the deposit.
4.7 Late Payments: If any Rental Fees are not paid by the due date, the Company reserves the right to charge interest on the overdue amount at a rate of 4% per annum above the Bank of England base rate, compounded daily. The Company may also suspend maintenance services and/or terminate this Agreement in accordance with Clause 8. We may opt to take legal proceedings to recover the goods or their value and any outstanding fees (including accrued rental & administration fees)
4.8 Halton Stairlifts Ltd may vary rental charges from time to time. Notice will be given of any increases. Hirers who do not wish to accept an increase in rental charges may terminate their agreement giving 30 days’ notice
5. Installation, Maintenance, and Removal
5.1. Installation: The Company will arrange for the professional installation of the Stairlift at the Installation Address on an agreed date. The Customer must ensure clear access to the installation area and confirm that the property is suitable for Stairlift installation. Any necessary structural modifications to the property are the Customer’s responsibility and expense.
5.2. Maintenance and Servicing: During the Rental Period, the Company will be responsible for all routine maintenance and servicing of the Stairlift, as well as repairs arising from normal wear and tear or manufacturing defects.
5.3. Breakdowns and Repairs: In the event of a breakdown, the Customer must notify the Company immediately. The Company will endeavour to respond to repair requests within 24-48 hours during normal business hours (Monday to Friday 9am to 5pm – excluding bank holidays). Repairs due to misuse, neglect, or damage caused by the Customer or third parties are not covered and will be charged to the Customer.
5.4. Removal: Upon termination of this Agreement, the Company will arrange for the professional removal of the Stairlift from the Installation Address on an agreed date. The Customer must provide clear access for removal. The cost of removal is included in the Initial Payment, unless otherwise specified.
6. Customer Responsibilities
6.1. The Customer agrees to:
6.1.1. Use the Stairlift in a safe and proper manner, strictly in accordance with the manufacturer’s instructions and any guidance provided by the Company.
6.1.2. Not attempt to repair, modify, or tamper with the Stairlift.
6.1.3. Keep the Stairlift clean and free from obstructions.
6.1.4. Ensure that the Stairlift is not used by anyone under the influence of alcohol or drugs, or by anyone who is not capable of operating it safely.
6.1.5. Notify the Company immediately of any malfunction, damage, or defect in the Stairlift.
6.1.6. Provide the Company with reasonable access to the Installation Address for installation, maintenance, servicing, repair, and removal of the Stairlift.
6.1.7. Not move the Stairlift from the Installation Address without the Company’s prior written consent.
6.1.8. Not allow any third party to perform any maintenance or repairs on the Stairlift.
6.1.9. Be responsible for any damage to the Stairlift caused by misuse, neglect, accident, or any act or omission of the Customer or any third party under the Customer’s control, beyond normal wear and tear.
7. Ownership and Risk
7.1. The Stairlift remains the sole property of the Company at all times.
7.2.The risk of loss or damage to the Stairlift shall pass to the Customer upon installation and shall remain with the Customer until the Stairlift is removed by the Company.
7.3. Failure to return our product, we reserve the right to charge full retail price to cover our loss.
8. Termination
8.1. Termination by Customer:
8.1.1. the Customer can terminate this Agreement by providing the Company with at least 30 days written notice or verbal notice.
8.1.2. The Customer remains liable for all Rental Fees up to the effective date of termination.
8.1.3. Termination by Company:
8.2. The Company may terminate this Agreement immediately by written notice if:
8.2.1. The Customer fails to pay any Rental Fees or other amounts due under this Agreement within 30 days of the due date.
8.2.2. The Customer breaches any other material term of this Agreement (i.e. 6. Customer Responsibilities) and (if such breach is remediable) fails to remedy that breach within 14 days of being notified in writing to do so.
8.2.3. The Customer becomes insolvent, enters liquidation, or has a receiver or administrator appointed over its assets.
8.2.4. The Company determines, in its sole discretion, that the continued use of the Stairlift by the Customer poses a safety risk.
8.2.5. Upon termination by the Company due to Customer’s breach, the Customer shall remain liable for all outstanding Rental Fees and any costs incurred by the Company in recovering the Stairlift and any damages resulting from the breach.
8.2.6. Consequences of Termination: Upon termination of this Agreement for any reason, the Customer shall:
8.2.6.1. Cease using the Stairlift immediately.
8.2.6.2. Allow the Company access to the Installation Address to remove the Stairlift.
8.2.6.3. Pay all outstanding Rental Fees and any other sums due to the Company up to the date of removal.
9. Limitation of Liability
9.1. Nothing in this Agreement shall limit or exclude the Company’s liability for:
9.2. Death or personal injury caused by its negligence.
9.3. Fraud or fraudulent misrepresentation.
9.4. Any other liability which cannot be limited or excluded by applicable law.
9.5. Subject to Clause 9.1, the Company’s total aggregate liability to the Customer under or in connection with this Agreement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the total Rental Fees paid by the Customer in the [e.g., 12] months preceding the event giving rise to the claim.
9.6. The Company shall not be liable for any indirect or consequential loss or damage, including but not limited to loss of profits, loss of business, or loss of anticipated savings, arising out of or in connection with this Agreement.
10. Force Majeure
10.1. Neither Party shall be liable for any failure or delay in performing its obligations under this Agreement to the extent that such failure or delay is caused by a Force Majeure Event. A “Force Majeure Event” means any event beyond a Party’s reasonable control, which by its nature could not have been foreseen, or, if it could have been foreseen, was unavoidable, including acts of God, war, riot, civil commotion, malicious damage, fire, flood, storm, epidemic, pandemic, or compliance with any law or governmental order.
11. Governing Law and Jurisdiction
11.1. This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of [e.g., England and Wales].
11.2. Each Party irrevocably agrees that the courts of [e.g., England and Wales] shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter or formation (including non-contractual disputes or claims).
12. Entire Agreement
12.1. This Agreement, together with the Rental Order Form, constitutes the entire agreement between the Parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations, and understandings between them, whether written or oral, relating to its subject matter.
13. Severability
13.1. If any provision or part-provision of this Agreement is or becomes invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of this Agreement.
14. Notices
14.1. Any notice or other communication given to a Party under or in connection with this Agreement shall be in writing and shall be delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office (if a company) or its principal place of business (in any other case); or sent by email to the address specified in the Rental Order Form.
14.2. Any notice shall be deemed to have been received:
14.2.1. If delivered by hand, when left at the appropriate address.
14.2.2. If sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second business day after posting.
14.2.3. If sent by email, at the time of transmission, or, if this falls outside business hours, at 9.00 am on the next business day.
15. Data Protection
15.1. Both Parties shall comply with all applicable data protection laws, including the General Data Protection Regulation (GDPR) or equivalent local legislation, in relation to any personal data processed in connection with this Agreement.
15.2. The Company’s Privacy Policy, available on its website at [Link to your Privacy Policy], explains how the Company collects, uses, and protects personal data.
16. Amendments
16.1. No variation of this Agreement shall be effective unless it is in writing and signed by both Parties (or their authorised representatives).
17. Zero Tolerance Policy
17.1 Our Staff have the right to be treated with dignity and respect at all times. They should be able to do their jobs without being verbally or physically abused.
17.1.1 Should you be found guilty of this, we may request all communication to be carried out via email
17.1.2 we reserve the right to refuse to service your product and cancel any existing warranties or service contracts.
Last updated: 16th July 2025
If you have any questions about the Halton Stairlifts Terms & Conditions call us on 0800 644 7766 to discuss.
Halton Stairlifts limited are not under any obligation to buy back any Stairlifts supplied or installed.
Products/Stairlifts that have been cut, made to measure will not be exchanged or refunded.
We reserve the right to refuse a return or to require proof of identity.
CONSUMER RIGHTS ARE NOT AFFECTED